How MineCool Hydraulic Coolers reduced downtime
for a Bowen Basin 996B Excavator

Coxons is the exclusive distributor of MineCool cooling products across Australia. With MineCool, you can expect high-quality, OEM-standard aftermarket parts proven to last.

The situation

At 2:15pm on a Thursday afternoon Coxons was contacted by one of the largest mining contractors operating in the Bowen Basin about an emergency breakdown.

As a matter of urgency, the site’s Liebherr 996B Excavator required Hydraulic Coolers to be installed to avoid extremely costly operational downtime.

Excavators on a mine site are a critical path-producing asset. Having a non-operational excavator can restrict production for a whole fleet of dump trucks which can cause significant revenue loss every hour of downtime.

The Approach

Coxons’ customer service team acted quickly, identifying MineCool Hydraulic Oil Coolers that met the excavator’s unique needs were in stock and available for urgent dispatch.

Within 30 minutes, Coxons had submitted a quotation and made arrangements to ensure the Rockhampton warehouse could remain open until 10pm, ready to fulfill the order once approved. The customer submitted a purchase order for the goods that afternoon and arranged for their courier to collect them that evening.

The Results

Coxons’ customer service team kept the customer up-to-date until the MineCool Hydraulic Oil Coolers were dispatched later that night. Once they arrived onsite, they were quickly installed. The excavator was back in use in just 7 hours, which meant production was restored and downtime costs were minimised.

Offering the best product availability and speed to market, MineCool holds a large range of stock of critical parts and spares offers with stock available from four Australian distribution centres. Next day and urgent dispatch options are available to help meet operational requirements and reduce downtime to your fleet.